Saturday, May 16, 2015

17 Things Powerful People Say

17 Things Powerful People Say

How do the people you admire the most choose to communicate? Words are powerful. Learn how to use them wisely with our latest SlideShare.
www.getsmarter.co.za


 Transcript

  • 1. Things17Powerful people say
  • 2. Hello, I’m Sam Richards. 1
  • 3. Next time you’re surrounded by unfamiliar professionals, pay attention TO the way each person in the room introduces themselves. 1
  • 4. Next time you’re surrounded by unfamiliar professionals, pay attention TO the way each person in the room introduces themselves. Chances are, more men in the room will use their full name, while women will simply say “Hi, I’m Julia.” 1
  • 5. Next time you’re surrounded by unfamiliar professionals, pay attention TO the way each person in the room introduces themselves. Chances are, more men in the room will use their full name, while women will simply say “Hi, I’m Julia.” Using your full name is not only a more memorable way to forge a connection, but also makes for a more confident first impression. 1
  • 6. Here’s what I can tell you. 2
  • 7. Sitting in a big meeting that’s being derailed by irrelevant questions? 2
  • 8. Sitting in a big meeting that’s being derailed by irrelevant questions? Bring the conversation back on point and assert your accountability for what is known, the work that’s been done, and the way forward. 2
  • 9. That’s exactly the question I’m working to answer. 3
  • 10. Sounds much better thAn: 3
  • 11. Sounds much better thAn: I don’t know. 3
  • 12. Sounds much better thAn: I don’t know. Wouldn’t you agree? 3
  • 13. Let’s loop David in here. He’s better positioned to provide you with actionable insight on that. 4
  • 14. 4 Sometimes you’re asked to shed light ON something that doesn’t quite fall within the boundaries of your sandbox.
  • 15. 4 Sometimes you’re asked to shed light ON something that doesn’t quite fall within the boundaries of your sandbox. Instead of attempting to answer a question you aren’t fully qualified to answer, use the opportunity to acknowledge the skills and expertise of a colleague and play a more powerful ‘pass’ card on the question at hand.
  • 16. Thank you. 5
  • 17. 5 Stop over-apologising.
  • 18. 5 Stop over-apologising. Next time somebody criticises you in any way, thank them sincerely for sharing their opinion with you (whether you agree with them or not).
  • 19. 5 Stop over-apologising. Next time somebody criticises you in any way, thank them sincerely for sharing their opinion with you (whether you agree with them or not). #SorryNotSorry
  • 20. Last week Wednesday, we learned that several oversights had occurred, resulting in the project setbacks we’re experiencing now. Quick investigation allowed us to take decisive action and we’re currently rolling out the following solutions... 6
  • 21. 6 Crisis communication 101?
  • 22. 6 Crisis communication 101? Prepare yourself with an all-encompassing holding statement, based on the action you plan to take.
  • 23. Wow. That sounds challenging. 7
  • 24. 7 You’d be surprised how powerful these four little words can be.
  • 25. 7 You’d be surprised how powerful these four little words can be. Nearly everyone in the world believes their job to be difficult, says Paul Ford.
  • 26. 7 You’d be surprised how powerful these four little words can be. Nearly everyone in the world believes their job to be difficult, says Paul Ford. Empathy is not only essential to cooperation, problem-solving, and to human functioning in general, but is also an emotional capacity that yields a lot of influence over those who believe you have it.
  • 27. No. 8
  • 28. 8 As long as you close with an expression of gratitude, saying ‘no’ is something you should practise, daily.
  • 29. 8 As long as you close with an expression of gratitude, saying ‘no’ is something you should practise, daily. Next time somebody asks you to take on something you don’t have space for, try a tactful, but firm, no. Something along the lines of:
  • 30. 8 As long as you close with an expression of gratitude, saying ‘no’ is something you should practise, daily. Next time somebody asks you to take on something you don’t have space for, try a tactful, but firm, no. Something along the lines of: My calendar is pleasantly full — and I’m striving to keep it from getting (un)pleasantly full. Thank you for understanding.
  • 31. Why wait? 9
  • 32. 9 Powerful people make things happen.
  • 33. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking
  • 34. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking “What next?”
  • 35. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking “What next?” “What else?”
  • 36. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking “What next?” “What else?” “Why not?”
  • 37. 9 Powerful people make things happen. Practise being the person who moves projects forward by asking “What next?” “What else?” “Why not?” - and then take accountability for the actionable outcomes you receive in response.
  • 38. Let’s reach higher. 10
  • 39. Before you speak, ask yourself if you’re communicating with the intent to make things better, in some way. 10
  • 40. Before you speak, ask yourself if you’re communicating with the intent to make things better, in some way. Put yourself in the place of the person you’re talking to, and then craft your words around creating the kind of challenge that’ll make them want to think bigger. 10
  • 41. Trust yourself. 11
  • 42. Everybody appreciates a little verbal affirmation. 11
  • 43. Everybody appreciates a little verbal affirmation. As you become more adept at personal encouragement, you’ll start to see the power that lies in stripping away those forces that hold people back from reaching their full potential. 11
  • 44. I’m listening. 12
  • 45. Bonus tip? 12
  • 46. Bonus tip? Combine that confirmation of your full attention with a dose of steady, confident eye contact. 12
  • 47. Can you show us how you do that? 13
  • 48. Watching somebody else do something is a powerful exercise. 13
  • 49. Watching somebody else do something is a powerful exercise. Owing to the section of our brains responsible for the firing of “mirror neurons”, we are all hardwired for interpersonal imitation. 13
  • 50. Watching somebody else do something is a powerful exercise. Owing to the section of our brains responsible for the firing of “mirror neurons”, we are all hardwired for interpersonal imitation. If you want to influence your team’s behavior, show them somebody else doing the things you want to see them doing more often. 13
  • 51. Let me tell you a quick story about that. 14
  • 52. 14 Engaging stories catch and hold the attention of audiences because people enjoy the simplicity oF chronological cause and effect.
  • 53. 14 Engaging stories catch and hold the attention of audiences because people enjoy the simplicity oF chronological cause and effect. When you want to make it easy for your listeners to assign causality between a set of specific circumstances and their related outcomes, frame your message as a story.
  • 54. 14 Engaging stories catch and hold the attention of audiences because people enjoy the simplicity oF chronological cause and effect. When you want to make it easy for your listeners to assign causality between a set of specific circumstances and their related outcomes, frame your message as a story. When you enchant people, your goal is not to make money from them or to get them to do what you want, but instead to fill them with great delight – Guy Kawasaki
  • 55. You ran a half-marathon this weekend? Awesome. 15
  • 56. People like people who like them. 15
  • 57. People like people who like them. Uncover common points of interest; seize opportunities to express your admiration of innovative work or interesting lifestyle choices; and practice conversational styles that leave people feeling admired, inspired, enlightened, or entertained. 15
  • 58. How much closer are you to achieving your long-term objectives? 16
  • 59. Look for opportunities 16
  • 60. Look for opportunities to demonstrate your awareness of the bigger-picture goals unique to your organisation, business, direction of your career path, and the career paths of those around you. 16
  • 61. It was an exceptional team effort. 17
  • 62. Nothing worthwhile is achieved in isolation. 17
  • 63. Nothing worthwhile is achieved in isolation. Exercise gratitude; ask for help; freely compliment great work and share credit whenever you can. 17
  • 64. Ultimately, power comes in various shapes and sizes over the course of a career.
  • 65. For some, power means financial gain or a promotion; for others, it might be achieving work/life balance or building their own business.
  • 66. For some, power means financial gain or a promotion; for others, it might be achieving work/life balance or building their own business. The one thing we can all agree on?
  • 67. Knowledge = Power.
  • 68. Empower yourself with a world-class education from the University of Cape Town and GetSmarter:
  • 69. Empower yourself with a world-class education from the University of Cape Town and GetSmarter: getsmarter.co.za
  • 70. Improving lives through better education www.getsmarter.co.za

Congratulations Graduate! Eleven Reasons Why I Will Never Hire You.

Congratulations Graduate! Eleven Reasons Why I Will Never Hire You.

Over the past 20 years, I’ve been in hiring roles and have received thousands of resumes from new college graduates. I’ve interviewed many for real jobs and done my share of informational interviews. Sometimes I’ve hired people into entry-level positions. More often though, I haven’t.

Those who did not get the job were sometimes just not the right fit. Other times, they were trumped by a more impressive candidate or victim to some other random event mostly out of their control.

Too many had the background to make the cut or at least garner a second interview. But disastrous interviewing skills brought you down.

Here are my top reasons why I will never hire you.
Published in: CareerBusiness


Transcript

  • 1. CongratulationsGraduate!Eleven Reasons Why I Will Never Hire You.by Mark O’Toole - PR & content at HB Agency
  • 2. Commencementover.
  • 3. Therealworldawaits.
  • 4. Bushy-tailedand excited,you younggraduatesstorm thejob boards.
  • 5. Never mind the color of yourparachute, some of you haveno parachutes at all.
  • 6. And that can leadto a hard landing.
  • 7. Employersknow thatnot all gradsare createdequal.
  • 8. Sometimeswe hirepeople likeyou intoentry-levelpositions.
  • 9. More often though, we don’t.
  • 10. Because…
  • 11. You are just not the right fit.
  • 12. A more impressive candidatecaptured our attention.
  • 13. Or you aresimply avictim ofsome otherrandomevent outof your“I didn’t postthat picture.”
  • 14. But too many of youwho had the skillsand capabilities tomake the cut or geta second interviewblew it.
  • 15. Yourdisastrousinterviewingskillsbroughtyoudown.
  • 16. why?
  • 17. Is it you?
  • 18. Yourfamilysupportsystem?
  • 19. Yourschool’scareerservicesstaff?
  • 20. Whatever the reason,there are consistentthemes as to why youdidn’t get the job.
  • 21. This won’t be the first time you’ve heardthese and it won’t be the last, but as yourclass flourishes shiny new resumes in frontof prospective employers, here are the topreasons why I will never hire you.
  • 22. Your resume islonger than that of a25-year professional.1.
  • 23. I appreciate your desire toshowcase yourclasswork,high schoolaccomplishments,extracurricularendeavors and yourthree marketingprojects.
  • 24. But I need to seeclarity and definition in what you present.
  • 25. Make it relevant, make it concise, make it focused.
  • 26. “Anoverlylongresumedoes notimpressme.”
  • 27. (A ridiculously short resume is equallydangerous. Did you do anything besides attend class?)
  • 28. Youdidn’tprepare for our interview.
  • 29. You’re probably a betterinternet surfer than I am, sowhy didn’t you spend a fewminutes gathering intelligenceabout me or my business?
  • 30. You didn’t look at my website.You failed to check me out onLinkedIn or Twitter.You didn’t learn my pet peeves:make eye contact; learn to holda conversation; give thoughtfulanswers to difficult questions.XXX
  • 31. (I’m not alwaysconcerned withyour actualanswer butrather yourcomposureand thinkingprocess whenanswering it).
  • 32. questions3.
  • 33. Look up questions to ask online.Find 30 questionsno one has ever asked me.“questions grads should ask in an interview”
  • 34. Show mehow yougatherinformation.
  • 35. Do you want me to thinkI’m going to have todo the work for you,or that you’ll show upprepared every day??
  • 36. You wrote athank you note,and only used it to thank me.
  • 37. I also enjoyed ourtime together,so insteadof justthanking me,add value.
  • 38. Useyournote (email ornote/card are all fine– nothing is not)to show yourpassion forthis job.
  • 39. Reflect uponwhat youlearnedin the interview.
  • 40. Confirmwhyyou’re thecandidateof mydreams.
  • 41. Youdressedforfailure.
  • 42. My workplaceis casual,at least most of the time.Many offices arethese days.
  • 43. But you should not be for an interview.
  • 44. Jeans, chinos, t-shirts, sundressesandotherclothingyou may wear to a weekendcookoutoranightclub(even a niceone)won’tcutit.
  • 45. I want to know what you’ll look like when I take you to see a client.
  • 46. Show me that you understand this.
  • 47. whatyou want
  • 48. But when you tell me that,you’re basically saying,“please invest loads oftimeandmoneyintome,and maybe it will helpmefigureoutthatIwantto do something else.”
  • 49. Convincemethat you’vewantedtoworkhereyour wholelife.
  • 50. Yourresumeshouldreinforceit.
  • 51. Your follow-upnote shouldhammer thepoint home.
  • 52. ajack,thejdI’mnotlookingforajack-of-all-trades.(IfIwere,thejobpostingwouldhavesaidso.)
  • 53. Because I’m notreally into candidateswho won’t throwthemselves 100%into the opportunityat hand.
  • 54. 7.You don’t getsocial media(but think you do).
  • 55. I don’t expectyou to be anexpert inanythingjust gettingout ofschool, butyour resumeclaims socialmedia expertise.
  • 56. Dumb Tweeter@dumbtweeterYour eight tweets in the last six monthsare not signs of immersion. (And yourregular use of #fuckinA isn’t effective.)
  • 57. Your blankPinterestpage isless thancompelling.
  • 58. Spelling Tumblrwith an “e”says something –but not theright thing.
  • 59. Dabble in social while at school for sure.
  • 60. Tell meyou haveexposureto socialnetworks.
  • 61. Just don’t try toimpress me with“expertise”that does notexist yet.
  • 62. Youdid’ntproofread.Didn’t
  • 63. d grammarspellings from yme or cover letcan I expect yoIf you can’t eliminatebad grammarormisspellings from yourresume or cover letter,how can I expect youto write an error-freereport for a client?
  • 64. You DON’tHAVE A LINKEDIN PROFILE
  • 65. LinkedIN IS THE Place toshowcaseyour professionalskills, even if theyare nascent
  • 66. Set it up right(there are lots of tips onlineto help) and give it some love.
  • 67. (or two or three).Do an internship
  • 68. While this is more for thosestill in school than thosejust out, nothing makes youmore attractive to me thanknowing you’ve been exposedto a similar work environment.
  • 69. Internships also help you decide if my job representsthe right structure for you – saving us both time and agonyif it turns out you just don’t like what we do.
  • 70. I get 50-100 resumes eachsemester from new graduates.Those with internships sit wellahead of those without.
  • 71. Youlackedprofessionalcourtesy!
  • 72. You were two minutes late.
  • 73. You looked away when you shook my hand
  • 74. I introducedyou to mycolleagueand you didn’teven ask herwhat she does.
  • 75. WHY?Why would I wantto expose youto my clients?
  • 76. You and yourfamily have investedvast amounts oftime andmoney intogettingyour diploma.
  • 77. It’s a small bit of extra effort to make sure you don’t ruin your chances in the interview.
  • 78. I will hire someone – I just won’t hire you.
  • 79. 1. Make a right-sized resume – it’s a door-opener only,not your one and only chance to get an interview.2. Interview prep makes you look like a rock star duringour conversation.3. Ask really good questions in the interview. It matters.4. Use your promptly sent thank you note to reveal even moreawesome stuff about why you make sense for this job.5. Dress up – it will make you feel better during our meeting.6. Stay focused.7. Social media is mainstream but don’t overplay it until youknow where it fits, or doesn’t fit, in the job.8. No typos!9. LinkedIn matters – you become searchable, findableand professional.10. Internships set you apart (and give you great stuff for bullet #1.)11. Practice hand-shaking at home!Job hunting is like a job unto itself.You will get it right, but you need to work at it.
  • 80. Mark O’Toole is managing director of PR content at HB agency, a B2B marketing and communications firmwith global clients in clean tech, medical tech and high tech. Despite the very true observations in the articleabove, Mark has hired countless talented PR pros over the last 15 years. Reach Mark at motoole@hbagencyor on Twitter @markrotoole.Design and layout courtesy of HB’s Matt Gustavsen Christine Tesseo.To learn more about HB’s branding, marketing and public relations expertise, please visit www.hbagency.com.

10 Cars Every Girl Should Consider Owning

10 Cars Every Girl Should Consider Owning


Listen up, ladies! If you’re in search for the perfect car – we might be able to help you out. We know that not all women have the same taste and preference in cars, but we’re looking at a range of cars that you should definitely consider.
From hatchbacks to SUVs, we’re listing them all! Based on comfort, safety and some other quirky notes – you might find yourself something intriguing.
We’re listing out 10 different cars we think you ladies should definitely consider owning if you’re in the market.
Published in: AutomotiveLifestyle

3 Phone Problems Every Automotive Service Manager Needs to Address in His Department

3 Phone Problems Every Automotive Service Manager Needs to Address in His Department

There are important phone problems happening in your service department that need to be addressed. Fixing these small problems could help you double your leads.
Published in: AutomotiveServices


 Transcript

  • 1. 3 Phone Problems Every Automotive Service Manager Needs to Address in His Department
  • 2. The service department is the financial hub of the dealership.
  • 3. Yet compared to the sales department, phone skills are put on the back burner.
  • 4. Properly handling phone calls with customers is an important way to drive new customers into your service bays.
  • 5. A proper phone conversation is 3x more likely to bring a customer into your service department.
  • 6. Take advantage of every important service opportunity, and you’ll increase customer retention and your CSI score.
  • 7. Ready to get started at your service department?
  • 8. Pay attention to these 3 common problems happening on your phones.
  • 9. 1. The Problem: “I don’t know why my service prospects are experiencing long holds or not getting through at all.”
  • 10. The number one problem service departments have on the phone is connecting callers to someone who can help them.
  • 11. The Solution: Find alternatives to route your calls to the right person at the right time.
  • 12. Call Scheduling
  • 13. 52% of callers will not call back if the initial call isn’t answered.
  • 14. Call scheduling allows you to control the routing of calls based on time of day or day of the week.
  • 15. Use call scheduling after hours to route phone calls to a call center or a cell phone.
  • 16. Call Routing/Bridge/IVR
  • 17. Otherwise known as “menu routing” or a “phone tree.”
  • 18. Use a bridge to route callers to different areas of your service department.
  • 19. Callers will be greeted with this prompt: “Thank you for calling. Press 1 for parts, press 2 for service…”
  • 20. On average, calls coming into a bridge line are connected with their intended party sooner than those without a bridge.
  • 21. Staffing Your Phones
  • 22. The quickest fix to diminishing long hold times is to properly staff your phones!
  • 23. Utilize a multi-ring to ring multiple phones at the same time.
  • 24. The first qualified service rep who answers is connected through to the caller.
  • 25. There are 2 more problems happening on the phones at your service department.
  • 26. Download “3 Phone Problems Every Automotive Service Manager Needs to Address in His Department.” 3 PHONE PROBLEMS EVERY AUTOMOTIVE SERVICE MANAGER NEEDS TO ADDRESS IN HIS DEPARTMENT