Here’s Why You Hate Your Smartphone Carrier
Here’s Why You Hate Your Smartphone Carrier from The Motley Fool
Transcript of "Here’s Why You Hate Your Smartphone Carrier"
- 1. Here’s Why You Hate Your Smartphone Carrier
- 2. It’s not exactly a secret that most of us are frustrated with our wireless providers.
- 3. And chances are, you’ve considered switching wireless carriers at some point.
- 4. But do you know why?
- 5. Despite what you may think, it’s probably not because they have poor customer service.
- 6. And the reasons vary depending on which carrier you’re with.
- 7. According to a Consumer Intelligence Research Partners report, Sprint and T-Mobile customers leave because of poor network quality. Source: CIRP.
- 8. And Verizon and AT&T customers are most likely to leave because they believe their bills are too high. Source: CIRP.
- 9. And while all of those reasons seem like they’d make users switch carriers frequently, that’s not actually the case.
- 10. Despite all the threats we make about switching carriers…
- 11. We actually don’t follow through that often.
- 12. Nearly 4 out of 5 consumers stick with their carrier when they upgrade their device. Source: CIRP.
- 13. You’re actually more likely to switch operating systems or try a different smartphone brand than jump carriers.
- 14. And if you’re a Verizon or AT&T customer, you’re even less likely to switch carriers than Sprint or T-Mobile users.
- 15. So if you’re in the market to change carriers, don’t trick yourself into thinking its because of customer service.
- 16. You probably just don’t like how much you’re paying, or you're unhappy with the network quality.
- 17. Which, of course, are two very legitimate reasons for shopping around.
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