Tuesday, May 5, 2015

#Data-How to Avoid "Top Ten Data" Syndrome: The Most Undervalued Analytics Reports'

How to Avoid "Top Ten Data" Syndrome: The Most Undervalued Analytics Reports'

All too often, many who analyze their site’s analytics evaluate only the most common reports and view just the top layer of data. This leads to an incomplete picture of your audience and their intentions, resulting in poorly planned search strategies. Worse yet, it results in an inaccurate measurement of your search efforts. In this session, Amanda will walk you through the most undervalued reports in Google Analytics, and show you how to dig deeper instead of just regurgitating your ‘top ten’ data. From on-site search to using referral data for an audience analysis, this session will show you how to unlock the analytics data you may be overlooking.
Published in: Data & AnalyticsInternetMarketing



Transcript

  • 1. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› https://www.flickr.com/photos/williambrawley/ AVOIDING TOP TEN 
 DATA SYNDROME The Most Undervalued Analytics Reports Seer Interactive @McGswagg
  • 2. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Top Ten Data Syndrome: /täp ten ˈdadəˈ sinˌdrōm/ Noun • The inability to look past the ‘top ten’ data pieces in a data set • An illness where only top data is deemed valuable for analysis and all other data is recklessly disregarded • Example: “I demand to see the top ten landing pages, top ten referral sites and top ten locations of my site’s visitors!” https://www.flickr.com/photos/kokopinto/ Seer Interactive @McGswagg
  • 3. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› https://www.flickr.com/photos/kokopinto/ Luckily… there is a cure.https://www.flickr.com/photos/charlesonflickr/ Seer Interactive @McGswagg
  • 4. REFERRAL DATA https://www.flickr.com/photos/speedoflife/ Seer Interactive @McGswagg
  • 5. RANK WITH YOUR REFERRAL Seer Interactive @McGswagg
  • 6. YOUR SITE THE REFERRING SITE Visitor Path Seer Interactive @McGswagg
  • 7. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› How did the visitor reach the referral site to beginwith? Seer Interactive @McGswagg
  • 8. YOUR SITE THE REFERRING SITE THE REFERRAL RANKS Visitor Path Seer Interactive @McGswagg
  • 9. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Your referrals have rankings too Seer Interactive @McGswagg
  • 10. Determine where your site should be based on where your referrals are. Seer Interactive @McGswagg
  • 11. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 12. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Referral Path Conversion Rate Seer Interactive @McGswagg
  • 13. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› and you already know they convert. Now you’ve got a persona Seer Interactive @McGswagg
  • 14. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 15. If the referral is getting the customers that love your brand, why aren’t you? Seer Interactive @McGswagg
  • 16. FIND THE PERSONA’S STARTING POINT Seer Interactive @McGswagg
  • 17. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 18. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 19. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Competitors Competitors Seer Interactive @McGswagg
  • 20. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 21. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 22. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Incorporate keywords your referrals are using and join themon page 1. Seer Interactive @McGswagg
  • 23. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Benefit from owning two ranking positions. Seer Interactive @McGswagg
  • 24. DETERMINE WHAT TO 
 FOCUS ON WHEN YOU 
 GET FEATURED https://www.flickr.com/photos/rogersg/ Seer Interactive @McGswagg
  • 25. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 26. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Ecommerce Conversion Rate Referral Path Seer Interactive @McGswagg
  • 27. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Ecommerce Conversion Rate Referral Path Seer Interactive @McGswagg
  • 28. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› 0.85% Conversion Rate Seer Interactive @McGswagg
  • 29. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› 2.03% Conversion Rate Seer Interactive @McGswagg
  • 30. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Focus on featuring a product instead of featuring the brand for higher conversion rates Seer Interactive @McGswagg
  • 31. PERSONAS WITHOUT THE HEADACHE https://www.flickr.com/photos/londonmatt/ Seer Interactive @McGswagg
  • 32. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 33. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 34. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 35. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 36. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 37. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› $4,000
 1.08% Conversion Rate Seer Interactive @McGswagg
  • 38. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 39. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› $10,000
 1.37% Conversion Rate Seer Interactive @McGswagg
  • 40. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› $4,000 1.08% Conversion Rate $10,000 1.37% Conversion Rate Seer Interactive @McGswagg
  • 41. 26% higher conversion Rate from the republished article Seer Interactive @McGswagg
  • 42. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Another Comparison https://www.flickr.com/photos/furryscalyman/ Seer Interactive @McGswagg
  • 43. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 44. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› $7,500 Quote Requests
 0.62% Conversion Rate Seer Interactive @McGswagg
  • 45. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 46. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› $27,000
 4.73% Conversion Rate Seer Interactive @McGswagg
  • 47. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› $27,000 4.73% Conversion Rate $7,500 0.62% Conversion Rate Seer Interactive @McGswagg
  • 48. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Don’t assume. Use your referral data. https://www.flickr.com/photos/spiderdog/ Seer Interactive @McGswagg
  • 49. SITE SEARCH https://www.flickr.com/photos/ryanwick/ Seer Interactive @McGswagg
  • 50. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 51. How's it work? https://www.flickr.com/photos/drp/ Seer Interactive @McGswagg
  • 52. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 53. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 54. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 55. Why’s it matter? https://www.flickr.com/photos/denisemattox/ Seer Interactive @McGswagg
  • 56. USER 
 EXPERIENCE https://www.flickr.com/photos/u-ri-bo/ Seer Interactive @McGswagg
  • 57. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 58. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Customers are accustomed to results. Seer Interactive @McGswagg
  • 59. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 60. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Customers are accustomed to assistance. Seer Interactive @McGswagg
  • 61. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 62. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Not everyone likes the mega menu. Seer Interactive @McGswagg
  • 63. THE DATA! https://www.flickr.com/photos/small_realm/ Well...what kind of data are we working with really? Seer Interactive @McGswagg
  • 64. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› These are the 9% that can’t find what they’re looking for. Seer Interactive @McGswagg
  • 65. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› You’re your own Google. Seer Interactive @McGswagg
  • 66. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› 0% 4% 7% 11% 14% 14% 7% New Returning New Returning Seer Interactive @McGswagg
  • 67. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› 0% 2% 4% 6% 8% 8% 4% New Returning Seer Interactive @McGswagg
  • 68. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› 0% 4% 8% 11% 15% 15% 11% New Returning Customers see your site as the Amazon of your offering or product. Seer Interactive @McGswagg
  • 69. FINDING DEAD ENDS https://www.flickr.com/photos/tadsonbussey/ Seer Interactive @McGswagg
  • 70. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 71. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 72. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› with search results without search results Seer Interactive @McGswagg
  • 73. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 74. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Variations matter. Seer Interactive @McGswagg
  • 75. CONTENT GAPS delivered to your front door https://www.flickr.com/photos/denverjeffrey/ Seer Interactive @McGswagg
  • 76. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 77. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 78. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 79. GENERAL 
 TROUBLESHOOTING Seer Interactive @McGswagg
  • 80. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 81. Look past the top ten…. Seer Interactive @McGswagg
  • 82. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 83. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 84. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Confirm the accuracy of your search engine Seer Interactive @McGswagg
  • 85. UNDERSTANDING INTENTION and changing the conversation https://www.flickr.com/photos/danielcoy/ Seer Interactive @McGswagg
  • 86. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› But that’s only 5% all site searches… Seer Interactive @McGswagg
  • 87. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› This is top ten data syndrome. https://www.flickr.com/photos/mamchenkov/ Seer Interactive @McGswagg
  • 88. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› How about instead of the top 10 terms Lets look at the top 1,000 and every possible variation
  • 89. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› cancel close delete deactivate terminate end stop pause suspend cancelar cancelar cuenta cancelar conta cancel cancel account cancel my account cancel subscription cancellation how to cancel Cancel cancel cancel service Cancel account how do i cancel my account cancel membership how to cancel account how to cancel my account how do I cancel my account how do i cancel cancel my subscription Cancel my account cancelation how do I cancel How do I cancel my account How do I cancel my account? cancelar cancell CANCEL Cancel subscription how to cancel subscription cancel account how do I cancel my account? Cancel Account cancelling canceling cancell account Cancel my subscription cancelar conta how do i cancel my cancel acount how do i cancel my account? CANCEL ACCOUNT cancelling account how to cancel my subscription canceling account Cancellation account cancellation cancel my membership cancelar cuenta how do I cancel my cancel the account cancel trial How do I cancel how to cancel subscription cancel account how do I cancel my account? Cancel Account cancelling canceling cancell account Cancel my subscription cancelar conta how do i cancel my cancel acount how do i cancel my account? CANCEL ACCOUNT cancelling account how to cancel my subscription canceling account Cancellation account cancellation cancel my membership cancelar cuenta how do I cancel my cancel the account cancel trial How do I cancel cancel subscription How to cancel how to cancel cancel billing cancel payment cancell subscription How to cancel account Cancel cancelling my account delete account delete my account delete account Delete account how do i delete my account close account close my account close how to close my account how to close account how do i close my account how do I close my account Close account CLOSE ACCOUNT close account Close my account deactivate deactivate account deactivate my account deactivated how to deactivate account Seer Interactive @McGswagg
  • 90. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Out of the first 1,000 terms searched on the site 20% (not 5%) directly related to account cancellations Seer Interactive @McGswagg
  • 91. 
 CHANGE THE 
 CONVERSATION Seer Interactive @McGswagg
  • 92. What Else? Seer Interactive @McGswagg
  • 93. https://www.flickr.com/photos/aigle_dore/ LETS LOOK AT OLD DATA Seer Interactive @McGswagg
  • 94. a land before… (not provided) https://www.flickr.com/photos/52630087@N08/ Seer Interactive @McGswagg
  • 95. Visitor Path Site Search Keyword The Result Seer Interactive @McGswagg
  • 96. Visitor Path Site Search Keyword The Result Organic Search Keyword Seer Interactive @McGswagg
  • 97. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 98. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 99. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 100. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› THIS GUY IS READY TO BUY Seer Interactive @McGswagg
  • 101. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 102. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 103. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› NO FOURSEASON PANTS Seer Interactive @McGswagg
  • 104. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› https://www.flickr.com/photos/jamesjordan/ Luckily… 
 you have 
 a persistent customer Seer Interactive @McGswagg
  • 105. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› They use your site search
 to give it a second try Seer Interactive @McGswagg
  • 106. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 107. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› https://www.flickr.com/photos/chefranden/ Seer Interactive @McGswagg
  • 108. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› https://www.flickr.com/photos/chefranden/ Seer Interactive @McGswagg
  • 109. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Exact matches matter. Seer Interactive @McGswagg
  • 110. Your content is not 
 specific enough. Seer Interactive @McGswagg
  • 111. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Data from 2011 can still be relevant today https://www.flickr.com/photos/gfreeman23/ Seer Interactive @McGswagg
  • 112. Visitor Path Site Search Keyword The Result Organic Search Keyword How often… are you making your visitor search twice? Seer Interactive @McGswagg
  • 113. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Remove (not provided) Remove branded Update all to lowercase Seer Interactive @McGswagg
  • 114. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› But what about similar matches? Seer Interactive @McGswagg
  • 115. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 116. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Enter: Fuzzy Lookup https://www.flickr.com/photos/bonniesducks/ Seer Interactive @McGswagg
  • 117. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 118. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Enter: Excel Crashing…. @ethanlyon Seer Interactive @McGswagg
  • 119. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Organic Keyword Site Search Keyword % Similarity Seer Interactive @McGswagg
  • 120. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Narrow down to only the most similar. Seer Interactive @McGswagg
  • 121. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Organic Keyword Site Search Keyword % Similarity Seer Interactive @McGswagg
  • 122. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Organic Keyword Site Search Keyword % Similarity Unique Searches Seer Interactive @McGswagg
  • 123. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› The same visitor path is occurring repeatedly Seer Interactive @McGswagg
  • 124. So? 
 How often is this 
 actually happening? Seer Interactive @McGswagg
  • 125. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› As few as 9% and as many as 25% of visitors using site search may be searching for the same thing a second time Seer Interactive @McGswagg
  • 126. Well what about 
 in 2015? Seer Interactive @McGswagg
  • 127. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Landing Page Site Search Keyword # of Occurrences Seer Interactive @McGswagg
  • 128. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› The same visitor path is occurring repeatedly Seer Interactive @McGswagg
  • 129. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Landing Page Site Search Keyword # of Occurrences Seer Interactive @McGswagg
  • 130. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 131. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› They give you a second chance Seer Interactive @McGswagg
  • 132. © 2015 Seer Interactive • All Rights Reserved • Page ‹#› Seer Interactive @McGswagg
  • 133. Your content is not 
 broad enough. Seer Interactive @McGswagg
  • 134. QUIT MAKING THE 
 CONSUMER 
 SEARCH TWICE 
 AND GET IT RIGHT 
 THE FIRST TIME.
 Seer Interactive @McGswagg
  • 135. Don’t miss out on 
 what can come from 
 looking past 
 the top ten. https://www.flickr.com/photos/glasgowamateur/ Seer Interactive @McGswagg